.training-workspace{padding-bottom:40px;overflow:auto}.training-stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin:0 24px 18px}.training-stats article{background:#fff;border:1px solid #e5e7eb;border-radius:16px;padding:18px;box-shadow:0 8px 24px rgba(15,23,42,.04)}.training-stats span,.training-stats small{display:block;color:#64748b}.training-stats strong{display:block;font-size:28px;margin:6px 0;color:#0f172a}.training-tabs{display:flex;gap:8px;margin:0 24px 16px}.training-tabs button{border:1px solid #dbe3ea;background:#fff;border-radius:10px;padding:10px 16px;font-weight:700;color:#475569;cursor:pointer}.training-tabs button.active{background:#0f172a;color:#fff;border-color:#0f172a}.training-view{display:none;margin:0 24px 22px}.training-view.active{display:block}.section-guide{display:grid;grid-template-columns:auto 1fr;gap:12px;align-items:center;background:#f8fbfe;border:1px solid #cfe0ef;border-radius:14px;padding:13px 15px;margin-bottom:14px}.guide-icon{width:38px;height:38px;border-radius:11px;background:#e7f0f8;display:grid;place-items:center;font-size:20px}.section-guide strong,.section-guide span{display:block}.section-guide strong{font-size:13px;color:#173c63}.section-guide span{font-size:11px;color:#64748b;line-height:1.45;margin-top:3px}.section-guide b{color:#334155}.drop-card{background:linear-gradient(135deg,#f8fbfe,#eef5fb);border:1px dashed #9fbad0;border-radius:18px;padding:42px;text-align:center}.drop-card.dragging{outline:3px solid rgba(39,93,144,.15)}.drop-icon{font-size:44px}.drop-card h2{margin:8px 0}.drop-card p{color:#475569;max-width:720px;margin:0 auto 18px}.drop-card button,.training-toolbar button,.learning-bulkbar button{background:#275d90;color:#fff;border:0;border-radius:10px;padding:11px 16px;font-weight:700;cursor:pointer}.drop-card small{display:block;color:#64748b;max-width:800px;margin:14px auto 0;line-height:1.45}.import-progress{margin-top:16px;background:#fff;border:1px solid #e5e7eb;border-radius:16px;padding:18px;transition:.2s ease}.progress-head{display:flex;justify-content:space-between;gap:12px;align-items:center}.progress-track{height:10px;background:#edf2f7;border-radius:999px;overflow:hidden;margin:12px 0}.progress-track i{display:block;height:100%;width:0;background:#275d90;transition:width .2s ease}.import-progress.complete{border-color:#bbf7d0;box-shadow:0 8px 24px rgba(22,163,74,.08)}.import-progress.complete .progress-track i{background:#16a34a}.import-summary{padding:10px 12px;background:#f8fafc;border-radius:10px;margin-bottom:10px;color:#475569;font-size:13px}.import-log{max-height:220px;overflow:auto;font-size:13px;color:#475569;display:grid;gap:6px}.log-ok{color:#166534}.log-error{color:#b91c1c}.import-success{margin-top:14px;border-radius:14px;background:#f0fdf4;border:1px solid #bbf7d0;padding:14px 16px;display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:12px;align-items:center}.import-success[hidden]{display:none}.success-check{width:42px;height:42px;border-radius:50%;background:#16a34a;color:#fff;display:grid;place-items:center;font-size:24px;font-weight:800}.import-success strong{display:block;color:#166534;font-size:15px}.import-success span{display:block;color:#4b5563;font-size:12px;margin-top:3px}.import-success button{border:0;background:#166534;color:#fff;border-radius:9px;padding:9px 16px;font-weight:700;cursor:pointer}.training-toolbar{display:flex;gap:8px;margin-bottom:14px;align-items:center;flex-wrap:wrap;position:sticky;top:0;z-index:4;background:#eef2f6;padding:2px 0 8px}.training-toolbar input[type=search],.training-toolbar select{border:1px solid #dbe3ea;border-radius:10px;padding:11px 12px;background:#fff}.live-search-wrap{position:relative;display:flex;align-items:center;min-width:340px;max-width:520px;flex:1}.live-search-wrap>span{position:absolute;left:12px;color:#94a3b8;pointer-events:none}.live-search-wrap input[type=search]{width:100%;padding-left:34px;padding-right:88px;outline:none}.live-search-wrap input[type=search]:focus{border-color:#275d90;box-shadow:0 0 0 3px rgba(39,93,144,.1)}.live-search-wrap small{position:absolute;right:34px;color:#94a3b8;font-size:10px;pointer-events:none}.training-toolbar .secondary,.learning-filters .secondary{background:#fff;color:#475569;border:1px solid #dbe3ea}.training-toolbar .danger,.learning-bulkbar .danger{background:#fff;color:#b91c1c;border:1px solid #fecaca}.toolbar-spacer{flex:1}.training-table-wrap{background:#fff;border:1px solid #e5e7eb;border-radius:16px;overflow:auto}.conversation-scroll-area{max-height:calc(100vh - 360px);min-height:260px;overscroll-behavior:contain}.training-table{width:100%;border-collapse:collapse;min-width:980px}.conversations-table{min-width:1560px}.training-table thead{position:sticky;top:0;background:#fff;z-index:2}.training-table th,.training-table td{padding:14px 16px;border-bottom:1px solid #eef2f6;text-align:left;font-size:13px;vertical-align:middle}.training-table th{font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:#64748b}.training-table td strong{color:#0f172a}.column-filter-row th{padding:7px 8px;background:#f8fafc;border-bottom:1px solid #dbe3ea}.column-filter-row select,.column-filter-row input[type=date]{width:100%;min-width:105px;border:1px solid #dbe3ea;background:#fff;border-radius:8px;padding:7px 8px;font-size:10px;color:#475569;text-transform:none;letter-spacing:0}.filter-hint{font-size:9px;color:#94a3b8;text-transform:none;letter-spacing:0;white-space:nowrap}.row-sub{display:block;color:#94a3b8;margin-top:4px;font-size:11px}.pill-sale,.pill-review,.pill-excluded,.intent-pill{display:inline-flex;padding:5px 9px;border-radius:999px;font-weight:700;font-size:11px;white-space:nowrap}.pill-sale{background:#dcfce7;color:#166534}.pill-review{background:#fef3c7;color:#92400e}.pill-excluded{background:#e2e8f0;color:#475569}.intent-hot{background:#fee2e2;color:#991b1b}.intent-high{background:#ffedd5;color:#9a3412}.intent-mid{background:#fef9c3;color:#854d0e}.intent-low{background:#e2e8f0;color:#475569}.mini-view{border:1px solid #dbe3ea;background:#fff;color:#275d90;border-radius:8px;padding:7px 10px;font-weight:700;cursor:pointer}.learning-headline{display:flex;justify-content:space-between;gap:18px;align-items:center;background:#fff;border:1px solid #e5e7eb;border-radius:16px;padding:14px 16px;margin-bottom:12px}.learning-headline>div:first-child strong,.learning-headline>div:first-child span{display:block}.learning-headline>div:first-child strong{font-size:14px;color:#0f172a}.learning-headline>div:first-child span{font-size:11px;color:#64748b;margin-top:4px}.learning-count{display:flex;align-items:baseline;gap:6px;color:#64748b;font-size:10px;white-space:nowrap}.learning-count strong{font-size:18px;color:#275d90;margin-left:8px}.learning-filters{display:grid;grid-template-columns:repeat(6,minmax(120px,1fr)) auto;gap:8px;background:#fff;border:1px solid #e5e7eb;border-radius:16px;padding:12px;margin-bottom:10px}.learning-filters label{display:grid;gap:5px;font-size:9px;font-weight:800;text-transform:uppercase;letter-spacing:.05em;color:#64748b}.learning-filters select{width:100%;border:1px solid #dbe3ea;background:#fff;border-radius:9px;padding:9px 10px;color:#334155;font-size:12px}.learning-filters button{align-self:end;border-radius:9px;padding:9px 12px;font-weight:700;cursor:pointer}.learning-bulkbar{display:flex;gap:8px;align-items:center;position:sticky;top:0;z-index:5;background:#eef2f6;padding:6px 0 10px;margin-bottom:4px}.select-visible{display:flex;align-items:center;gap:8px;background:#fff;border:1px solid #dbe3ea;border-radius:10px;padding:10px 12px;font-size:12px;font-weight:700;color:#475569}.learning-archive-notice{margin:0 0 10px;padding:11px 13px;border-radius:10px;background:#eff6ff;border:1px solid #bfdbfe;color:#1e40af;font-size:12px}.learning-list{display:grid;gap:12px;padding-bottom:20px}.learning-card{background:#fff;border:1px solid #e5e7eb;border-radius:16px;padding:16px;display:grid;grid-template-columns:28px 62px minmax(0,1fr) auto;gap:14px;align-items:start}.learning-select{padding-top:16px;display:flex;justify-content:center}.learning-select input{width:17px;height:17px}.learning-excluded{opacity:.55}.learning-score{width:54px;height:54px;border-radius:14px;background:#eff6ff;color:#275d90;display:flex;flex-direction:column;align-items:center;justify-content:center}.learning-score strong{font-size:19px}.learning-score span{font-size:9px}.learning-card .question{color:#475569;margin-bottom:10px}.learning-card .answer{background:#f8fafc;border-radius:12px;padding:12px;color:#0f172a;line-height:1.45}.strategy-line{display:flex;flex-wrap:wrap;gap:6px;margin-top:9px}.strategy-line span{padding:4px 7px;background:#f1f5f9;border-radius:999px;font-size:10px;color:#64748b}.learning-actions{display:flex;gap:8px;align-items:center}.learning-actions button{border:0;border-radius:9px;padding:8px 12px;font-weight:700;cursor:pointer}.learning-actions .approve{background:#dcfce7;color:#166534}.learning-actions .discard{background:#fee2e2;color:#991b1b}.active-learning{display:inline-flex;padding:7px 10px;border-radius:999px;background:#dcfce7;color:#166534;font-size:11px;font-weight:800}.training-toast{position:fixed;right:24px;top:24px;z-index:3000;max-width:420px;padding:14px 18px;border-radius:14px;font:700 13px Inter,system-ui,sans-serif;box-shadow:0 18px 50px rgba(15,23,42,.2);transition:.2s ease;opacity:0;transform:translateY(-8px);pointer-events:none}.training-toast.show{opacity:1;transform:translateY(0)}.training-toast.success{background:#ecfdf3;color:#166534;border:1px solid #bbf7d0}.training-toast.info{background:#eff6ff;color:#1d4ed8;border:1px solid #bfdbfe}.training-toast.error{background:#fef2f2;color:#991b1b;border:1px solid #fecaca}.empty-training{padding:28px;text-align:center;color:#64748b}.training-modal[hidden]{display:none}.training-modal{position:fixed;inset:0;background:rgba(15,23,42,.48);z-index:1000;display:flex;justify-content:center;align-items:center;padding:24px}.training-modal-card{width:min(1080px,96vw);height:min(860px,92vh);background:#f8fafc;border-radius:20px;box-shadow:0 24px 80px rgba(15,23,42,.24);display:flex;flex-direction:column;overflow:hidden}.modal-head{background:#fff;border-bottom:1px solid #e5e7eb;padding:18px 22px;display:flex;justify-content:space-between;align-items:center}.modal-head small{font-size:10px;letter-spacing:.08em;color:#64748b}.modal-head h2{margin:3px 0 0}.modal-head button{border:0;background:#f1f5f9;border-radius:10px;width:38px;height:38px;font-size:24px;cursor:pointer}.analysis-strip{padding:12px 18px;display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;border-bottom:1px solid #e5e7eb}.analysis-strip span{background:#fff;border:1px solid #e5e7eb;border-radius:10px;padding:9px;color:#475569;font-size:11px}.analysis-strip b{display:block;color:#0f172a;margin-bottom:3px}.historical-chat{padding:20px;overflow:auto;display:flex;flex-direction:column;gap:8px}.history-row{display:flex}.history-row.sar{justify-content:flex-end}.history-row.customer,.history-row.unknown{justify-content:flex-start}.history-bubble{max-width:72%;background:#fff;border:1px solid #e5e7eb;border-radius:14px;padding:10px 12px;box-shadow:0 3px 10px rgba(15,23,42,.03)}.history-row.sar .history-bubble{background:#eaf2f9;border-color:#cbddeb}.history-bubble>small{color:#94a3b8;font-size:10px}.history-bubble p{margin:5px 0 0;white-space:normal;line-height:1.4;color:#1e293b}.trajectory-mini{display:flex;flex-wrap:wrap;gap:4px;margin-top:8px}.trajectory-mini span{font-size:9px;padding:3px 6px;border-radius:999px;background:rgba(255,255,255,.75);color:#64748b}.modal-open{overflow:hidden}@media(max-width:1200px){.learning-filters{grid-template-columns:repeat(3,minmax(140px,1fr))}.training-stats{grid-template-columns:repeat(2,minmax(0,1fr))}.analysis-strip{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:760px){.training-stats{grid-template-columns:1fr;margin:0 12px 14px}.training-tabs,.training-view{margin-left:12px;margin-right:12px}.drop-card{padding:26px 18px}.live-search-wrap{min-width:100%;max-width:none}.section-guide{grid-template-columns:1fr}.guide-icon{display:none}.learning-headline{align-items:flex-start;flex-direction:column}.learning-filters{grid-template-columns:1fr 1fr}.learning-bulkbar{flex-wrap:wrap}.learning-card{grid-template-columns:28px 1fr}.learning-score{width:auto;height:auto;flex-direction:row;gap:3px;padding:7px 10px}.learning-content,.learning-actions{grid-column:2}.learning-actions{flex-wrap:wrap}.history-bubble{max-width:90%}.analysis-strip{grid-template-columns:1fr 1fr}.training-modal{padding:8px}.conversation-scroll-area{max-height:calc(100vh - 330px)}.import-success{grid-template-columns:auto 1fr}.import-success button{grid-column:1/-1}}
.learning-pager{display:flex;align-items:center;justify-content:space-between;gap:12px;background:#fff;border:1px solid #e5e7eb;border-radius:14px;padding:11px 14px;margin:4px 0 22px;color:#64748b;font-size:11px}.learning-pager>div{display:flex;align-items:center;gap:10px}.learning-pager button{border:1px solid #dbe3ea;background:#fff;color:#275d90;border-radius:9px;padding:8px 11px;font-weight:800;cursor:pointer}.learning-pager button:disabled{opacity:.4;cursor:not-allowed}.learning-pager b{color:#334155;font-size:10px}@media(max-width:760px){.learning-pager{align-items:stretch;flex-direction:column}.learning-pager>div{justify-content:space-between}}

.audit-panel{background:#fff;border:1px solid #d7e4f0;border-radius:16px;padding:14px 16px;margin:0 0 12px;box-shadow:0 8px 24px rgba(39,93,144,.05)}
.audit-panel-head{display:flex;align-items:center;justify-content:space-between;gap:16px}
.audit-panel-head>div{min-width:0}.audit-panel-head strong{display:block;color:#173c63;font-size:13px}.audit-panel-head span{display:block;color:#64748b;font-size:10px;line-height:1.45;margin-top:4px}
.audit-panel-head button{border:0;border-radius:10px;background:#275d90;color:#fff;padding:10px 14px;font-weight:800;cursor:pointer;white-space:nowrap}
.audit-panel-head button:disabled{opacity:.55;cursor:wait}
.audit-stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;margin-top:12px}
.audit-stats article{border:1px solid #e5e7eb;background:#f8fafc;border-radius:12px;padding:10px 12px}
.audit-stats span{display:block;font-size:9px;color:#64748b}.audit-stats strong{display:block;font-size:19px;color:#0f172a;margin-top:3px}
.audit-progress{display:flex;align-items:center;gap:10px;margin-top:12px;padding:10px 12px;border-radius:12px;background:#eff6ff;border:1px solid #bfdbfe}
.audit-progress[hidden]{display:none}.audit-progress strong,.audit-progress small{display:block}.audit-progress strong{font-size:11px;color:#1e3a5f}.audit-progress small{font-size:9px;color:#64748b;margin-top:2px}
.audit-spinner{width:18px;height:18px;border-radius:50%;border:3px solid #bfdbfe;border-top-color:#275d90;animation:auditSpin .8s linear infinite;flex:none}@keyframes auditSpin{to{transform:rotate(360deg)}}
.audit-badge{display:inline-flex;align-items:center;gap:4px;padding:4px 7px;border-radius:999px;font-size:9px;font-weight:800}
.audit-badge.approve{background:#dcfce7;color:#166534}.audit-badge.discard{background:#fee2e2;color:#991b1b}.audit-badge.review{background:#fef3c7;color:#92400e}
.audit-reason{margin-top:7px;padding:8px 9px;border-radius:9px;background:#fff;border:1px solid #e5e7eb;font-size:9px;line-height:1.4;color:#64748b}
@media(max-width:900px){.audit-panel-head{align-items:flex-start;flex-direction:column}.audit-panel-head button{width:100%}.audit-stats{grid-template-columns:1fr 1fr}}